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Customer Service War: Automated Phone vs. Live Answering Service


In the world of business today, one of the most common problems that can creep up comes from people who are engaged in what can only be described as a Customer Service war. For years now, the customer service industry has been in the middle of massive, progressive change that is seeing a wholesale improvement to the way that we help to serve and help our customers. The problem is that for everyone who feels like this, there is someone who feels totally different to what you can provide.

The main question is what kind of customer service experience you want to try and provide? The two main options come in the form of Automated Phone Answering and Live Answering Service. Let’s take a look at what they both bring to the table, and why you need to be wary of what one you wind up choosing to use.



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Automated Phone Service


Automated phone service is a boring service that you get that asks you to Call X for Y. Although widely used, it’s a service that most people dislike and feel that it is increasingly impersonal. If you are a large multinational company, then you might need it to help deal with the sheer volume and variety of calls that your business is taking. That’s fine – and it’s not something that you should feel uncomfortable dealing with in the long-term.

However, for any smaller business that wants to make the right impression, you have to be a lot more intelligent about what you are doing. Why? Because, for many people, this service for a small or local business smacks of laziness and an inability to give a personalized experience back to your clients. If you want to make the right impression, then you should definitely avoid using this.




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Live Answering Service


The best solution for a small business, though, is to go with live answering service. Live answering service offer a helpful program that allows you to get the best of both worlds. You have all the help that you need to make sure you are making giving people a personalized experience. You also get to save the money that many people tend to waste on full-time employment that they never really needed on the payroll in the first place.

To get around that problem, you can turn to a live answering service. This allows someone to work for you, through a third party, and offer the help and assistance that you could possibly need to make sure clients and customers are getting the right kind of answers to the problems that they are dealing with.



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So, if you are looking for a way to give your business a more authentic and welcoming feel, this is it. Live answering service is all that you need if you want to make sure that you can start making the right impression for your clients. No more automated questions and no more frustrating, impersonal solutions: use live answering service to offer something a little more personal instead for your small business.

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