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A Live receptionist is always better!
A recent study conducted by a large telecoms company showed that the majority of business callers don't like automated message answering services. Of the people surveyed, more than 60% stated that they would hang up rather than leave a message on voicemail. If you want to get more customers you definitely need a live answering service.
One big problem with your customers hanging up when confronted with voicemail is that they are most likely to just ring the next number down the list and this is definitely going to be one of your competitors. Not only do you lose any advertising money that you have spent to get that call, but you also help your business rivals in the process.
Live receptionists based here in the USA
There is an easy way around this problem. Get your overflow calls answered by the live USA based receptionists employed by Virtual HQ. With the Virtual HQ live answering service you never need to miss another call. Our professional, trained receptionists are right here in the USA and will answer your calls promptly and efficiently.
Unlike many of our competitors we don't scrimp on employee costs and send your precious incoming calls to a call centre offshore. When you get your calls answered by Virtual HQ they will be answered by American receptionists who are based here in the USA.
How does it work?
It is really easy to set up and to operate. Here are the key points.
- When you sign up for your free trial you will be allocated a telephone number from the city of your choice. We have telephone numbers available from all major cities in the US to give you plenty of choice.
- Once you have your telephone number you can either use it as the main number for your business or you can divert your calls to our number. It's up to you.
- You will then have access to our customer portal which will allow you to set up the structure of your account. You may want us to answer all of your calls or you may just want us to answer the overflow. It is entirely your choice.
- When you set up your account you tell us what greeting you want us to give your callers when they ring. We will then use that greeting every time someone rings your business.
- After answering your call and taking a message from your caller our professional receptionists will forward that message on to you.
- The staff answering your calls will be based here in the USA and are used to working with American businesses.
Our service has been developed in house and our systems are really intuitive to use. If however you are more comfortable in having us set up the structure of your account then we would be happy to do so and all you need to do is call our friendly customer service staff.
How do I get my messages?
We can either send your messages to you via email or we can send them via text. The majority of our customers receive their messages via email these days.
How long before I get my messages?
In most cases you will have your messages within a few minutes of the call coming through.
What does it generally cost?
It is difficult to put an exact figure on the cost as every business is different however an average small customer will spend around $50 per month. Our basic package costs only $15 per month plus $2 per call answered.
So who do I get started?
You can either sign up for our FREE 7 day trial here on the website or you can ring one of our friendly sales staff to get more details.